First support, then challenge

- I'm sure there's a lot of art in the details of the implementation of challenging and supporting effectively. I can think of some good ways to challenge and some good ways to support and some bad ways to challenge and to support. So, it's a whole nother two by two, I guess, watch out for consultants and their matrices, but. So, maybe could you give us some perspectives in terms of, I don't know, maybe tips, tricks, scripts, counterintuitive tidbits in terms of, here's how you challenge really well or here's what not to do when you're challenged and here's how you support really well and what not to do when you support. - Yeah, so, a couple of things, one is you have to understand your own tendencies and patterns first. Because we always, here's a tip, support first before challenge. - Alright. - If people don't know that you're for them, they won't receive your challenge very well. That's number one, number two,…