Sometimes feedback can become a very emotional conversation. In this video, master the tools that you can use when you encounter heated conversations to deescalate the emotions and refocus toward more productive action steps for improvement.
- Sometimes, feedback gets heated. … Sometimes, feedback gets emotional, … and while we encourage feedback … to be given in a timely manner, … sometimes, feedback is delayed and emotions build up … to an explosion of frustration and anger. … Sometimes, feedback begins as a calm conversation, … and then quickly builds into a heated, … emotional, intense conversation, … and this brings me to another important element … of performance feedback. … We must consider the emotions … when giving performance feedback, … and we must be prepared to have conversations … with heated tensions. … There are entire courses on de-escalation tactics available … for an in-depth look at this topic, … and this certainly is not an all-inclusive set of tools, … but I want to provide a few practical steps … that you can use to de-escalate heated conversations. … First, de-escalate yourself, … whether you are giving or receiving feedback, … if the situation escalates, … it is natural for you to mirror emotions …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
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