There are times when you are unsure aboutf how to handle a situation when speaking. In this video, learn how to deal with common issues that arise when speaking in public.
- I often get asked situational questions, … as in, "What do I do if?" … Maybe you've even had a question in mind … as we've gone through this course. … Let's go through some of those commonly asked questions, … and I'll provide the answers. … What do I do if I'm asked a question that flusters me? … When you're flustered by a question, … use what I call the fluster strategy. … There are three steps to the fluster strategy. … The first step is to breathe, … because we hold our breath in uncertain moments. … Then, for step two, say, "Excuse me," … or, "I beg your pardon" … which suggests you did not hear the question. … The person will then repeat the question. … If you still don't know what to say, … go to the third step in the fluster strategy … and say, "Please help me understand the context … "of the question." … What that does is compel the questioner … to provide you with more information … upon which to frame a response. … What do I do if someone clearly disagrees with me … or doesn't believe what I'm saying? …
- Organizing your thoughts
- Speaking slowly, naturally, and confidently
- Breathing properly
- Using your body to reinforce speech
- Managing facial expressions
- Handling nervousness
- Voice modulation, eye contact, and gestures
Skill Level Intermediate
1. Be a Better Communicator
2. Honing Your Message
3. Say It Like You Mean It
4. Look Like You Mean It
5. Confronting Anxiety
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