In this video, learn how to set expectations based on resources and employees’ abilities in the government context using a step-by-step process. Using an example, the instructor illustrates how to set expectations based on organizational objectives and other considerations such as unions, policy, regulations, legislation, political realities, and resources.
- In government, the top objective is to serve the people.…Then that's broken down into more specific goals…for each level of government, until you're finally given…your department's objectives.…The challenge is that many workers don't know how…to link their tasks or projects to the top objective.…As the leader, you need to know how to break down…your department's objectives…into individual assignments for your team.…So let's walk through an example.…You're in charge of maintenance for…the local parks district and your objective…is to maintain the present level of quality…and service at nine parks.…
You have limited resources, so you need to make…the most of your team.…The first thing is to know your team.…What's their experience, knowledge, skills, and abilities?…What mix of employees do you have?…Are they full or part-time?…Permanent, temporary, or contractors?…Do you have any interns?…What are their current abilities and their career goals?…So, your maintenance team includes…a six-year full-time permanent employee…
- Explore ways to translate work objectives into plans in government.
- Determine the best ways to hire staff that will help the team strive for excellence.
- Examine the essential components for leading through coaching and feedback.
- Identifying the importance of listening skills in effective communication.
- Determine ways to create innovative solutions in government.
- Examine how to find the most effective avenues to continually improve customer service.
- Explore the major components involved in effectively and efficiently serving the public.