From the course: Listen to Lead
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Excel by overcoming your biases
- When it comes to effective listening, one of the hardest barriers to overcome is ingrained biases. Even though I've trained myself and others on listening, leadership, and management for a long time, I still catch myself assuming I know what someone's going to say before they say it. We all do it. And when we do, we can not only miss the actual message, but disenfranchise our team members. Biases affect you in a couple of ways, so if you're trying to be a better listener, you need to get comfortable addressing your biases. In this lesson, I'm going to identify a couple of things that you can look out for. One of the most common ways that bias manifests in leadership is when an employee comes to you to report on something. What often happens is that managers or leaders assume the employee wants a problem solved rather than just wanting to present an update. So, when the manager assumes a problem exists and offers a…
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