From the course: Customer Service and Support During Economic Downturns
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Exceeding customer expectations during economic downturns
From the course: Customer Service and Support During Economic Downturns
Exceeding customer expectations during economic downturns
- [Instructor] The Corona virus pandemic has sent the US economy into a downward spiral. Unemployment has been at record highs, businesses have been filing for bankruptcy, and some businesses have closed their doors forever. When economic downturns occur, businesses need to refocus their attention on their customers. The knee jerk reaction for most companies is to cut costs, reduce spending, and lay off employees. A lot of times these decisions are difficult ones, yet justified. The businesses that thrive during economic downturns are the ones that continually ask the question, "how can we exceed our customers' expectations?" I call it the three F's. Make your service faster, friendlier, and more fantastic. When the pandemic was spreading across the globe, even simple tasks like grocery shopping became dangerous and risky for our families. I grew up with asthma, and was considered a high risk person if I contracted…
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