In this video, discover the levels of English at play: conversational vs. technical English.
- Here's an interesting situation.…Whenever Francisco, a Spaniard, visited us in the US,…he had no problem getting around town,…ordering food at a restaurant or buying tickets for travel.…As it turned out, while his English…was okay for social situations,…he lacked the technical vocabulary…required to communicate successfully…in our specific business context.…Francisco's situation is not unique.…And we experience similar cases with people…from our German team and other teams from around the world.…
In Francisco's situation,…there was a technical language gap.…Once you recognize this gap in a participant on your team,…it's important to establish a plan to train participants…to achieve a technical level of English.…While there are plenty of language training methods…for conversational English, you'll have to insist…on a more specialized program.…For example, one that is focused on business related content…covering project management, planning,…or supply chain to name a few.…
A glossary of terms and vocabulary is another way…
- Recall how agreeing on a common language improves communication between global team members.
- Recognize the importance of a technical language skill level that includes relevant business vocabulary and terms.
- Explore how to correlate successful interactions with trust and respect.
- Identify obstacles to clear global communication including time zones, culture, and physical distance.
- Recall how to implement role clarity so that every team member understands their responsibilities.
- Review how the development of strong unambiguous commitments helps drive accountability.
- Explore how a one-team culture aligns everyone on the global team.
- Recognize the signs of a continuous improvement mindset in your global team.