Making things that work all the time is hard. In this video, Eddie Davilla explains the reasons why simple design is essential.
- We use the word reliability a lot, … usually to measure the worth of a person. … An employee that's reliable can be counted on … to be in attendance and on time. … An athlete that's considered reliable … can be counted on performing well when needed. … In operations, reliability is no different. … Except here, we're measuring products and services. … For example, what percentage of the time … will a lamp work when it is needed? … Or in the case of a service, what percentage of the time … will an Amazon employee successfully and accurately … pick, pack, and label a customer order? … Let's consider the lamp example. … In order for the lamp to work properly, the wiring, … the socket, and the bulb must all be operational. … And really, that helps us understand the formula. … The reliability of a lamp is the product of the reliability … of all its parts. … Or in the case of a process, the reliability is the product … of the reliability of every step in the process. … Let's go back to our lamp. …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.