From the course: Crisis Communication
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Establishing a crisis command center
From the course: Crisis Communication
Establishing a crisis command center
- Your crisis team will need a place to meet. Decades ago, we used to call this space the war room. Because crisis communication response teams use a military chain-of-command structure, you still might hear people refer to it by that old name. However, I'd like to ease back a little on the war drama and call that room the crisis command center. You want to establish a command center for your team for two key reasons. First, being in the same room helps people work together as a team. Gifted communicators not only write, speak, and listen well, they're also adept at picking up cues based on body language and facial gestures. Face-to-face meetings become essential in a crisis. Second, any communication transmitted by email, fax, or online needs to be gathered for your post-crisis evaluation. Your lawyers will probably inform you that you need to keep detailed records of these communications. For example, if you write a draft and pass it back and forth through email for your team to…
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