Your crisis team will need a place to meet. In this video, learn the elements needed for setting up an appropriate command center.
- Your crisis team will need a place to meet. … Decades ago, we used to call this space the war room. … Because crisis communication response teams … use a military chain-of-command structure, … you still might hear people refer to it … by that old name. … However, I'd like to ease back a little on the war drama … and call that room the crisis command center. … You want to establish a command center for your team … for two key reasons. … First, being in the same room … helps people work together as a team. … Gifted communicators not only write, speak, … and listen well, they're also adept at picking up cues … based on body language and facial gestures. … Face-to-face meetings become essential in a crisis. … Second, any communication transmitted by email, fax, … or online needs to be gathered … for your post-crisis evaluation. … Your lawyers will probably inform you that you need … to keep detailed records of these communications. … For example, if you write a draft and pass it back and forth …
- Define crisis.
- Explain how to respond quickly and confidently.
- Identify different audiences in crisis.
- Assess technical and physical resources.
- Describe how to establish a chain of command.
- Develop hold statements.
- Identify how to avoid common crisis response mistakes.
- Review your crisis communication response.