Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Ensuring customer focus in metrics when implementing change

Ensuring customer focus in metrics when implementing change: Driving Measurable, Sustainable Change
Ensuring customer focus in metrics when implementing change: Driving Measurable, Sustainable Change

Don't forget about the customer when implementing change. Learn to recognize how customer focus can be incorporated into metrics to drive desired change outcomes.

Resume Transcript Auto-Scroll
Skill Level Advanced
50m 43s
Duration
1,383
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to access your learning content.