A good manager will help to explain the organization’s business practices and encourage the team to always think about their responsibility to the bigger business picture. That same manager carries an awareness of when those practices are also rendering the group less effective and works to facilitate sufficient resolution.
- Here are some situations…I've run across a lot in my career.…Tech team member needs to buy something,…a tool, some software, whatever.…The normal purchasing process…is too complicated and will take too long,…they think to themselves,…so I'll just use my credit card and expense it back later,…or they make a deal with a contracting firm…to provide service without going through…the normal contracting process,…and then paying the contractor becomes a real pain.…
Or they buy licenses for some software only…to find out later that the company already…has an enterprise license…and then they have to figure out how to get a refund.…The root cause for all of these situations…is that the tech team doesn't know…or understand how the organization's process works,…or does not have an appreciation of why it's important.…Now, I believe that one…of the manager's responsibilities is ensuring…that the team not only follows…the organization's business practices…but also understands why that's necessary.…
The thing that many teams lack…
- Identify the best practices for building trust and credibility with a technical team.
- Define “data-driven conversation.”
- Recognize strategies that will help a nontechnical professional adapt to a technical team.
- Name three ways you can help employees in a fast-growing department get up to speed on projects and tasks.
- Recall the major role of a manager.
- Determine the benefits of a flexible work environment.