See how listeners encode and decode messages.
- There's an old joke that goes like this,…a man named Oscar was driving down a country road.…When he went around the corner,…he saw a man driving towards him in a red convertible.…The man was talking on the phone…and zigzagging in and out of his lane.…He turned the corner and swerved into his lane.…As he passed Oscar, the man yelled, pig.…Oscar turned around and yelled, learn to drive.…But when he turned around, Oscar ran straight into the pig.…At a very basic level,…communication is the process…of encoding meaning into messages,…and decoding messages back into meaning.…
You can use spoken words, writing, pictures, and gestures.…But there's a lot of opportunity for meaning…to get lost along the way.…So let's go back to our pig.…When the man rounded the corner, he yelled out, pig.…We can assume his meaning was,…there's a pig in the road, watch out.…But he didn't have much time, so pig is how it came out.…But the word pig in English-speaking countries…can have a lot of different meanings.…It could mean the animal, but it's also an insult.…
- Define “noise” in a message.
- Identify the best method of communication for an emotionally charged and complex topic.
- Recall the purpose of a stakeholder register.
- Name the four quadrants in a power and interest grid.
- Recognize the most common impediment to communication in cross-functional teams.
- Review the SHARKS approach and explain how it helps with meeting organization.