From the course: Retail Customer Service Management and Coaching
Join today to access over 22,700 courses taught by industry experts or purchase this course individually.
Empower your young employees
From the course: Retail Customer Service Management and Coaching
Empower your young employees
- If you want to have massive success in managing a young team, you must empower them. A lot of times, leaders feel the need to micromanage their young employees. Sometimes that may be necessary, but it takes a lot of time, causes stress for both the employee and the manager, and does not always get you the desired result. There is a better way. One of my favorite car rental companies is the master of employee empowerment. But they have a specific foundation to make it work. First, you have to have clear guidelines for your young employees, if you're going to allow them to make their own decisions. Make sure they are clear on the policies and procedures of your company, what they can and can't do. In the rental car company example, the employees are allowed to do just about whatever it takes to make the customer happy, without worrying about backlash from their manager. That freedom to decide includes refunds, car upgrades, and providing rides home for customers. You'll find that your…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.