Through a model of dual perception, learn how to improve your ability to empathize with others.
- I was at a networking event once … and moseyed up to a group of people talking … to introduce myself. … And you know how sometimes you can't think of … that one actor's name or that one movie? … So this group was trying to figure out … who sang this one song. … I knew the answer, and when I shared it, … the guy next to me kind of hit me and says, … "Oh yeah, that's it." … Then right after, he turned to me and said, … "I'm so sorry I touched you. … You probably don't want some random guy touching you." … Now, I was shocked, I did not expect that … and I certainly didn't need an apology. … His arm smack was perfectly fine with me. … However, what struck me is what he said, … "You probably don't want." … He was empathizing with me. He put himself in my shoes. … Now I'm not suggesting that we all have to go around … profusely apologizing if we bump into someone. … But I am suggesting that we all work … on building up our empathy. … And honestly, the fact that he said, … "You probably don't want", endeared him to me. …
- Explain why you should always think of sexual harassment in terms of power.
- Recognize how to justify discipline without abusing the rights of the person you are disciplining.
- Recall how to address the values of your workplace culture without challenging or creating negativity.
- Identify the benefits of paying attention to the body language of coworkers.
- Name the default position companies should take on managers dating subordinates.