From the course: Communicating with Empathy
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Empathy at work
- Empathy at work really comes into play when things are going wrong, like when projects get defunded or unexpected layoffs come out of nowhere. And companies that value empathy excel at three main traits: they're trustworthy, they're patient, and they are understanding. The first core component of an empathetic company is trust. When a company is empathetic their employees are trusting them to be open and honest about what's happening in and around the office. Rumors can be the death of productivity and empathetic companies know that. So, they kill those rumors before they begin by speaking openly about potential layoffs, cutbacks, or changes on the horizon. And when leaders speak openly with their teams, employees feel more comfortable sharing what's going on in their personal lives and how it may be affecting their work. It's possible that someone's partner just got transferred or that somebody's parent is battling…
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