From the course: Communicating with Transparency
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Empathy makes all the difference
From the course: Communicating with Transparency
Empathy makes all the difference
- When something disruptive occurs, it can have a far-reaching impact. Your employees, colleagues, or customers could be seriously affected by a decision or event outside of your control. You will, of course, also feel the impact directly. There are a lot of feelings flying around when in a crisis or managing an issue. It's very natural, in these times of chaos or crisis, to shut down or to become defensive. Both responses are self protective measures, where your mind is signaling to you that you must protect yourself from impending harm. This is actually part of fight or flight. That said, our external environment is no longer posing a threat to our existence, like it did for our ancestors, when our brains originally developed fight or flight. The problem here is that when we naturally react by shutting down or becoming defensive, we have left out a very important outcome of communicating transparently, connecting to…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.