From the course: Empathy at Work
Unlock the full course today
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Empathy and emotional intelligence
- Let me share a little about my teenage years with you. I was insecure, questions racing through my mind all the time. What did my classmates think about how I was dressed? Would I be cool if I joined that club? Did people like me? I was stressed and frankly, I was pretty miserable. I didn't connect with people in high school and I don't have close friends from those years. As I grew older, I learned I'd been experiencing what psychologists call the spotlight effect. That's our tendency to overestimate how much other people notice us. It comes from being overly self-conscious and unable to see the world through anyone's eyes but yours. And since you're in the spotlight in your own mind, you assume that's also true for everyone else. I was pretty good at knowing that I thought and controlling my behavior and reactions to try to fit in. But despite all that introspection, I didn't connect with other people. I was…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.