Skill Level Intermediate
- Wouldn't it be great if you could experience what prospects are going through, so you could propose a solution that really meets their needs? How about if you could connect better with existing clients to have more insights into their perspectives and situations and figure out more easily how else you could serve them? Hi, I'm Sophie Wade, a workforce innovation specialist. Whatever sales role you have, as the division lead, a manager, or team member, this course will help you communicate, collaborate, and convert more effectively through developing and practicing your empathy skills. Empathy is the key skill that helps improve and deepen interpersonal connections, understanding, and relationships. This course will help you achieve better individual and group results in this rapidly evolving market. Technology is changing business operations, accelerating marketplace developments, increasing the amount of accessible information about products and services, and shortening customer feedback loops and update cycles. The impact on sales processes and dynamics is significant, elevating the importance of interpersonal skills for sales professionals to be effective in these new conditions. All these factors make empathy more important than ever before. This course will help you achieve better individual and group results in this rapidly changing market.