Empathy for Customer Service Professionals

- When customers give companies feedback on surveys or social media, they're not focusing on the problem they experienced. Most often what prompts poor survey responses or negative online reviews is how the customer felt when they interacted with the company. The issue isn't the issue in most problem situations. How the customer felt when interacting with the company is what they remember. In this course we'll look at how you can use empathy to help you facilitate positive and memorable interactions. Interactions that leave customers feeling heard, understood, and taken care of. You'll see that empathy is easy when you use three keys. Recognize, relate, and resolve. We'll also cover how to use empathy in customer support to put your customers at ease, and reduce call-backs. I'll teach you how to use empathy to your advantage with challenging customers. Plus, if you struggle in general with empathy, you'll love my formula for faking it till you feel it. My name is Myra Golden, and for more than 20 years through my workshops, I've helped customer service professionals just like you. Join me in this LinkedIn Learning course, and learn how to convey empathy to your customers.