This video gives tips on how managers can ask effective questions to make sure that employees have understood their messages.
- When I hold a meeting with all my staff, … I and a few others are usually the ones to speak, … and not because we don't invite everybody … to participate in the discussion, … but because nobody intervenes even when asked. … We eventually realized that people are embarrassed … to talk in front of many people, … and especially to ask for an explanation … when they don't understand. … If that's the case with only native speakers in the room, … it gets even worse when non-native speakers are present. … So here are a few tips … that I think might be useful when holding a meeting. … Get used to reading body language … and cues that signal discomfort from your coworkers. … If you see that someone probably has issues … understanding the conversation, … don't put them on the spotlight or point it out, … but rather summarize the key points … for that topic so that everybody can catch up. … Then, yes and no questions are useless. … Think of the answer you get when you ask, … "Everything clear?" …
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