From the course: Project Management: International Projects
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Effective supplier communication steps
From the course: Project Management: International Projects
Effective supplier communication steps
- It's often hard to fix physical processes, but it's even harder when processes are invisible. Communication is an invisible process. You can't see it happening, but you can be affected by its results. When a misunderstanding occurs, you'll want a way to map out how it happened so you can avoid it in the future. I developed an 11-step process in my workshops while training global project and supply chain teams that has helped people visualize this process. Consider each step as not only a mechanical process, but also relies heavily on human interaction between a supplier and a customer. We're going to look at steps one through five here, which involve a supplier. As we do so, we'll also look at a case study. During an automotive project I was supporting, one of the team members in Mexico needed to perform a test on a component and furnish the results to a colleague in Germany. When the date due passed, Klaus, the German colleague, sent a email request to Lupe, his Mexican…
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