Explore five process steps for crafting and delivering a message successfully in global situations from the supplier's side.
- It's often hard to fix physical processes,…but it's even harder when processes are invisible.…Communication is an invisible process.…You can't see it happening,…but you can be affected by its results.…When a misunderstanding occurs,…you'll want a way to map out how it happened…so you can avoid it in the future.…I developed an 11-step process in my workshops…while training global project and supply chain teams…that has helped people visualize this process.…
Consider each step as not only a mechanical process,…but also relies heavily on human interaction…between a supplier and a customer.…We're going to look at steps one through five here,…which involve a supplier.…As we do so, we'll also look at a case study.…During an automotive project I was supporting,…one of the team members in Mexico…needed to perform a test on a component…and furnish the results to a colleague in Germany.…When the date due passed, Klaus, the German colleague,…sent a email request to Lupe, his Mexican counterpart.…
The email was blunt and contained an exclamation mark,…
- Explain how leadership behavior drives strong collaboration between team members.
- List three skills that help teams collaborate successfully.
- Name some of the negative effects that language, culture, and distance can have on a project.
- Determine how you can reduce the impact of time zones on collaboration.
- Recognize the differences between a high-context individual and a low-context individual.
- Define the terms “monochronic” and “polychronic”.