Identifying verbal and nonverbal responses will set you apart as a stellar listener. After watching this movie you will be able to identify six verbal and nonverbal response skills which will guide you in your journey to becoming an effective listener.
- So far, we have shared an array of listening barriers that exist in everyday conversations. Maybe you're thinking, "I've been guilty of each of these, and even some combinations." Now that we've explored the top five challenges to effective listening, let's turn our attention to the verbal and non-verbal responses that make us stellar listeners. How you respond in your words and actions when you listen will influence the quality of the conversation and the overall relationship with your conversation partner. The listening behaviors we will share and demonstrate include clarifying your listening role, using effective nonverbals, honoring silence, paraphrasing and clarifying your understanding, and last, mirroring nonverbals of the speaker, and matching their emotion. Let's look at each of these individually, and you can decide which ones need to make it on your action plan for further practice and refinement.
- Define attentive listening.
- Explore what happened when you are distracted by delivery.
- Recall what a mental filter is and how it can affect assumptions.
- Explore methods for choosing the best paraphrasing response in the situation.
- List the five listening intentions.