From the course: Quality Standards in Customer Service
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Effective coaching
From the course: Quality Standards in Customer Service
Effective coaching
- Think of how athletes from grade school to the pros often describe their best coaches, mentor, supporter, pushed me to be my best. Unfortunately that's not always the case with coaching in many organizations. Many employees face coaching with nervousness and maybe even sometimes some dread. The good news is research shows that employees want to know what's expected of them, and how they're doing, and how they can improve. And this spans all generations. So when effective, coaching's something your employees will look forward to. Here let's look at five keys to effective coaching. First, the best coaches build relationships of trust, respect, and accountability. They help clarify goals, serve as role models and develop their team members. Second, coaching has far more impact when it's supported by clear quality standards. Your standards should be understood and interpreted consistently. And this works in both directions. Quality standards guide coaching, and coaching in turn helps…
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