Whether it's downgrading a compliment or defending constructive criticism, it can be easy to quickly become defensive of performance feedback. In this video, learn how to better receive feedback, whether it's positive or constructive.
- Sometimes, we can feel uncomfortable receiving feedback. … Sometimes, we can feel embarrassed, … blindsided, or even angry, … but it's important to be self-aware … of the way that we receive feedback. … Don't get defensive. … Too often, we can downgrade feedback … for one reason or another, … which discourages continued feedback, … and this brings me to another important element … of performance feedback. … When you receive feedback, thank the messenger, … and then act appropriately. … Don't get defensive. … Don't defend or downgrade compliments … and encouraging feedback. … If someone compliments your clothes, … don't dismiss it to a sales product from an off-brand store. … Don't dismiss your photography skills to the camera … or your stellar performance to just good luck. … It will discourage continued feedback and downplay yourself … all at the same time. … When receiving positive feedback, … respond with reinforcing or coaching feedback to the sender. … To reinforce, simply say thank you. …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
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