Learn why it's critical to set business process improvement goals and share your progress throughout the project. Plus, hear why it's common that you may need to take a new direction.
- When I bought my first home,…my real estate agent asked me…for a location and a price range, that's it.…He then took me to see about eight houses…in about 90 minutes.…He barely said a word during our first trip out.…I was so confused, and maybe a little mad.…After the last house, he turns to me…and says so, you saw big houses, small houses,…new houses, old houses, houses with nice kitchens…or bedrooms, houses with pools and some without pools.…
So tell me, what do you want?…Why didn't he ask me this before?…Because he was smart enough to know…that as a young first-time buyer,…I had no idea what I wanted.…I had no idea what was available.…By showing me a range of possibilities,…he helped me develop goals rooted in reality.…Often as a change agent, you'll find…that the client doesn't really know what they want.…They don't know what they can ask for.…By giving them a range of possibilities,…it opens up a dialogue.…
You understand their needs and desires,…and they aren't afraid to ask important questions.…By the way, even when I told my real estate agent…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Discover goals and seek feedback