Skill Level Intermediate
- How many times have you had an instant negative reaction to an email or text? What if you were misreading them? Or worse, what if they were misunderstanding you? If you're an employee, team member, or manager, you know that it's become increasingly difficult to express what you mean in our modern workplace. Likewise, it's also similarly challenging to fully grasp what others want and need. Here's the contradiction, three fourths of face to face communication is body language. Yet, 70% of team communication is virtual. These days we don't talk the talk, we write the talk. Let's face it. We are facing a massive empathy deficit at work and when digital communication is high, but lacking empathy, innovative behaviors drop, trust declines, and organizational commitment and satisfaction drop by up to 50%. This is a major issue. I'm Erica Dhawan and I want to share what I've learned over the years on how to build trust in the new world of work and improve communication in our digital workplace. I've seen how important it is to fight back to our loss of digital body language cues and build healthier, stronger relationships with our colleagues, bosses, clients, and even our friends and families. These tools will help you not only get your work done, but help you become a master digital communicator today.