From the course: Listen to Lead
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Differing listening styles
- I was coaching this guy once who said that his team had given him feedback that he was a bad listener and he was insistent that he was not. So I came for the day to observe how he worked with his team. I observed one of his team members come in to report, to want something, and as the employee started talking, my clients started staring off into space with his back partially turned to the employee. The employee gave me this questioning look and it took all of my will not to just shrug. By the time the manager finally focused on the employee, the employee was checked out. He hadn't felt listened to. So he wasn't incentivized to listen in return. Afterwards I asked my client, what's going on there? And he said, oh, that's how I listen. It's how I focus on what they're saying. I can really pay attention that way. What often gets missed here and what my clients struggled to see is that listening is as much about…
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