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Diagnose before you prescribe

Diagnose before you prescribe: Customer Service: Problem Solving and Troubleshooting
Diagnose before you prescribe: Customer Service: Problem Solving and Troubleshooting

Too often we're quick to prescribe a fix before we diagnose. Our customers want quick resolutions, and there's specific language we can use in this stage.

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Skill Level Intermediate
32m 25s
Duration
59,133
Views
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Skills covered in this course
Business Business Skills

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