Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus personalized recommendations and LinkedIn Career access   

All for the same price as Lynda! Get a 1-month free trial today.

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Diagnose before you prescribe

Diagnose before you prescribe: Customer Service: Problem Solving and Troubleshooting
Diagnose before you prescribe: Customer Service: Problem Solving and Troubleshooting

Too often we're quick to prescribe a fix before we diagnose. Our customers want quick resolutions, and there's specific language we can use in this stage.

Resume Transcript Auto-Scroll
Skill Level Intermediate
32m 25s
Duration
84,372
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.