Developing the right line of questioning

- To sell to manufacturers effectively,…you need to understand the company story: who they are,…what they stand for, and where they are headed.…Let's take Karpen Steel,…one of my favorite clients back in the day.…The company was fifth generation,…and they made pipe for large ships and freighters.…The company had been started by…my client's great-great-grandfather…and was known in the industry for their quality of work…and their commitment to their employees.…To sell to Karpen Steel, you needed to understand…that customer experience came first.…

There was nothing they would purchase or do…that would negatively impact the quality of their product…or the satisfaction of their customers.…In addition, they were devoted to their employees…and were open to hearing about any…and all products that I offered…that could enhance the quality of life for their employees.…Knowing my customer's history, their story, their goals,…gave me the information I needed…to effectively build a strong relationship…and proactively offer products that met their goals.…