Uncover how to create solutions that are valuable and therefore attractive to the stakeholders.
- It's time for a solution.…Perhaps after your thorough investigation,…research, analysis, and feedback loops,…a solution has made itself clear.…And that would be great.…But unfortunately, sometimes even after…thorough investigation and research,…coming up with a final solution might be difficult.…Maybe you have too many good options,…or maybe nothing looks like it'll work.…Every improvement project is different.…So here are some tips that you'll want to consider.…
First, are you an external change agent?…If so, why did they bring you in as an outsider?…Are you there because you're good…at improving business processes,…or did they want a fresh set of eyes?…As an outsider, they might really want…innovative thinking to push them in a new direction.…For those that are specialists…in improving business processes, don't get lazy.…Sometimes change agents find one type of solution…that works at one company,…and then they try and use it…on every improvement project.…
You owe it to your client to give them a solution…that fits their particular needs and desires.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Develop process solutions