From the course: Phone-Based Customer Service
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Develop the perfect phone greeting
From the course: Phone-Based Customer Service
Develop the perfect phone greeting
- I'd like to show you how to develop the perfect phone greeting. A greeting is our first impression with the customer. It can start things off on the right foot, or convince the customer they're about to receive poor service. Many phone reps unknowingly sound robotic, bored, or unfriendly, because they don't work on developing this basic skill. A good greeting generally has three basic elements: a greeting, such as, good morning, or thank you for calling customer service, your name, so the caller knows who they're speaking with, and an offer of assistance, such as, how may I help you? These are just guidelines, so I encourage you to come up with a terrific greeting that works well for you. The key to delivering that greeting is to use positive body language and tone. Let's listen to a couple of examples. - [Woman] Thank you for calling customer service, this is Kristen, how may I help you? - This was a poor greeting.…
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