From the course: Letting an Employee Go
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Delivering the news
- Letting someone go can be stressful and risky, so attention to the little details matters. For instance, let's take a closer look at the specific information that you'll need to share with an employee in the meeting when you're delivering the news. You'll be sharing with them, the decision that's been made, information about benefits, and so on. But before reviewing the specific bits of information to be shared, please remember this simple process. Deliver, confirm, and take questions. First, calmly and clearly deliver your message. Be clear, unemotional, and concise. Next, through their words, body language, or by using questions, be sure they actually heard you. With this type of stress, it's sometimes hard for people to focus and hear you. If they ask about why they're being let go, redirect them back to the conversation at hand. But if they have questions about benefits or pay, for example, you'll want to help them…
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