From the course: Managing in a Matrixed Organization
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Delegating and trusting
From the course: Managing in a Matrixed Organization
Delegating and trusting
- Your team members work for two people, you and another boss. They have responsibilities you might not be aware of. They have to make decisions that balance both sets of accountabilities they're dealing with. Let's say you have a Japanese sales team. That team is tasked with driving global sales. They also have accountability for keeping country operating costs in line. If that team is falling short of their global sales goal, do they hire another sales rep? Hiring that rep is going to drive global sales, but it's also going to increase operating costs. There's a trade-off to have to make here. Which one do they choose? For a matrix to run effeciently, you need to trust your team to make decisions they believe will balance the objectives they've been tasked with. This may mean them placing other work in higher priority than the work they're doing for you. That Japanese sales team might choose to hire a part-time sales rep. That's going to help them drive their global sales goal while…
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