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Defining quality in customer service

Defining quality in customer service: Quality Standards in Customer Service
Defining quality in customer service: Quality Standards in Customer Service

In this video, learn how to define quality and the role of quality standards in customer service. Also, learn the three major sources of input for establishing standards, including customer expectations; the organization’s mission, vision, and values; and stakeholders and the larger operating environment.

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Skill Level Intermediate
52m 13s
Duration
4,472
Views
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Skills covered in this course
Business Business Skills Marketing

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