In this video, see an example of civility vs. incivility, and get an action item.
- Can you imagine if we all spent time considering the needs of others and what that could do for the workplace? Unfortunately, that's often not the case. You've probably been interrupted or bumped into without an excuse me. Or you may have even experienced incivility at work, such as feeling like coworkers left you out. What if a culture of civility could reduce harassment and discrimination? Wouldn't that be something? Turns out, the Equal Employment Opportunity Commission says it can, and I'm inclined to agree. So let's define civility, but sometimes it's easier to look at incivility first. - Hey, want to have a little chat. You've been here long enough to know the importance of getting me your work in exactly the way I ask for it. So maybe you misunderstood the request? You sent me the report in a Word doc, and you know that I like it in PDF. - You told me to send it in Word because you wanted to write the executive summary. - No, I did not. Look, (sighs) maybe you misunderstood, or maybe you weren't listening, but don't send me projects in Word anymore. It makes you look bad. - Now, that's incivility. So what exactly is civility? It's a positive gesture of respect and dignity. Let's replay this same situation. - Hey, now I know that you always send me your reports in PDF, so I'm not real sure what happened yesterday, but just as a reminder, I need 'em in PDF because I got to forward them on to the VP. Yesterday, you sent it in Word. - You told me to send it in Word so you can write on the executive summary. - I did? Oh, I don't remember that. I guess I better do that then. Thanks, man, sorry about that. - Which one would you prefer to experience at work? Now, because words like civility and respect are fairly subjective, it'll be important to define civility in your own organization as an important first step to combating incivility. So let's get you going on an action item. Gather up your employees and ask them what does civility mean to you? After 10 minutes of brainstorming, ask the groups to share their answers. As they do, type the answers on a document projected onto a screen or write them on a whiteboard. This is key because people will be able to see that they said relatively the same things. Now you can find themes in all the answers you've collected, and you can create a civility code everyone helped to create. Side note, have your attorney review it before publishing it. Now, post the code on your walls, use it to kick off staff meetings, add it to your performance management and create rewards for living it. Find as many ways as you can to highlight, talk about, and celebrate the civility code and you're on your way to a more civil work environment.
- Civility vs. incivility
- Microaggressions and incivility in action
- How communication works
- Positive and negative language
- Building self-awareness
- The role of the bystander
- Remaining civil in emails
- Sustaining a civil work environment
- Coaching strategies