Define the problem

- The first step of the problem solving process is penning the problem and this is where you're going to come up with a really robust problem definition statement. You cannot skip this step, I've seen more problem solving go off the rails because people think oh we know what the problem is and they answer a couple quick questions and they immediately rush into the solution, you're going to get in trouble if you do that. So in the exercise files that accompany the video, I want you to look at all of the questions and understand you have to answer all of the questions. This isn't a pick and choose, there's about 18 questions here in four major sections. So those four sections are first answering focusing questions, what are the stakeholders, what are the goals, what are the metrics you're going to use to determine if you've been successful in your problem solving. Second is evaluating prior efforts, trying to get some insights from the last time we tried to solve this or solve something…