is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Dealing with your own frustration

Dealing with your own frustration: De-Escalating Intense Situations
Dealing with your own frustration: De-Escalating Intense Situations

Customer service can be tough. It's easy to take a bad interaction with a customer personally. Discover how to productively process your emotions using the Q-Tip technique and positive self-talk.

Resume Transcript Auto-Scroll
Skill Level Advanced
49m 33s
Show More Show Less
Skills covered in this course
Business Business Skills Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to access your learning content.