So you're on board, but maybe not everyone is cheering for purpose. In this video, learn how to spot and defuse a naysayer without sacrificing your own energy.
- Is there someone in your office who just hates, like, everything? I feel like every office has one. We call them the naysayers. - The naysayers are the people who feel like indentured servants to the man at the top. They just wanna punch the clock and go home. And when you're trying to find purpose at work these people can be really disheartening. - Absolutely, and some industries are really purpose prone like big pharma and the nonprofit space, but other industries they're a little bit tougher to build purpose in, and they have a larger segment of those naysayers.
- So to talk about this we're bringing in one of our very favorite long-time clients, Amanda Harrington, the VP of Support Works. Support Works is the largest network of authorized foundation repair and concrete leveling contractors in North America. And it's their goal to redefine their industry and to help people find purpose in their everyday life. - Hi Amanda, we are delighted that you could join us today. - Thanks for coming in. - Thank you, yeah, thanks I'm so honored you guys asked.
- Yeah, well you started your journey towards purpose about three years ago. Along the way certainly you encountered some naysayers. Can you tell us a little bit about how you dealt with that? - You bet, well, we work with a lot of blue collar companies and employees and so I do think it is such a different way of thinking, and so definitely along the way we have run into some naysayers, and we've dealt with it in a couple of different ways, but really I would say the main thing is we stick with it, and while in the face of someone thinking it's maybe not a good idea or just even being unsure about it we stick to the plan, we stick with purpose, and when people start seeing the results and they start seeing how we can really work in a different way and we can have impact in a different way, what we find is by just staying the course and staying the course people really do see the benefit and eventually come along side us.
So Amanda, a lot of people are reluctant to bring this up because it seems fluffy and they're afraid they'll get pushback, but you got some pushback. Can you think of anybody who made a transformation? - Yeah we actually had a dealer who I could just tell, he's a tough guy, he's been in the industry for a long time, and we do hard work. We work in crawlspaces, we work in you know, in the dirt a lot, and so I could tell he was not really feelin' it.
And he kind of went along with it and was listening to us but didn't buy in right away, and it was one of those situations where we were like we will prove it to him over time, and we had actually done a purpose training and he didn't come to it but he had sent some of his staff. And his staff came back and said, "We really need to do this, we really need to do this." And I think almost begrudgingly he said, "Okay, fine." And it's funny, I just ran into him at one of the meetings that we were hosting here, and he came up to me and he said, "Finally get it.
"The energy people have now is so awesome." And he said, "You made a believer out of me." So that was a cool moment. - How do you remind people of that purpose when things do get tough? I know you guys have been so intentional on keeping it top of mind all the time, but that can't be easy. - Another great question. I wish there was a fancy thing I could say here. But the way we really keep purpose alive is we talk about it. And we talk about it and we talk about it and we talk about it. And I would say with that as well is it doesn't have to be talked about at just from the top down, and I think a really proud moment here, and I can't even really explain when it happened, but I just started noticing that employees all across the company were incorporating the language without even really starting to think about it, and so I think that's really neat to see is that on an individual team purpose can become alive through the language.
Certainly an executive team can make it happen, but it really can exist all throughout the organization. - Well we can't thank you enough for joining us here today. I'm sure so many people will resonate with your story and will resonate with the, not uphill battle, but the challenge to bring purpose to industries who might have lacked it in the past. And we thank you so much for what you've done. - [Woman] You guys are purpose rock stars. - Well thank you, it's-- - [Woman] Woo hoo. - Oh thank you, it's been such an awesome journey we've been on so thanks for being a part of it with us.
- So when you encounter a naysayer, be it a peer or a leader, back to Amanda's point, stay consistent. The more you talk about purpose and the more you show the benefits of purpose, the more people will come on board. - You know, one of the things I love that she said is, "Don't wait." - So true. - Yeah this is not always top down. 100% of the people might not be on board, and that's okay. - Absolutely, if your boss or your colleague is a naysayer, recognizing that purpose can exist outside of that gives you a great level of freedom.
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