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De-escalate angry calls

De-escalate angry calls: Phone-Based Customer Service
De-escalate angry calls: Phone-Based Customer Service

It's easy for upset customers to get even more upset about an issue when they have to call about it. In this video, learn about techniques for showing angry customers that you're on their side.

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Skill Level Intermediate
48m 24s
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Skills covered in this course
Business Business Skills Communication Marketing

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