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Customer focus vs. shareholder focus

Customer focus vs. shareholder focus: Values and Ethics: Case Studies in Action
Customer focus vs. shareholder focus: Values and Ethics: Case Studies in Action

Sometimes doing what's best for shareholders comes at the expense of what's best for customers, employees, the environment, or the community. In this video, consider how to balance the conflicting needs of various stakeholders.

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Skill Level Intermediate
42m 22s
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Skills covered in this course
Business Leadership

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