Customer Service Using AI and Machine Learning (2020)
With David Kay
Liked by 649 users
Duration: 1h 4m
Skill level: Intermediate
Released: 2/21/2020
Course details
Artificial intelligence (AI) is changing the way every company does business—and it’s revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf—such as chatbots and customer interaction analysis—as well as custom-developed applications that can provide more targeted business benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Michael G.
Michael G.
Director of Customer Service at 3form | Passionate Leader Driving Exceptional Customer Experiences
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Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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