Customer Service and Support During Economic Downturns
With David Brownlee
Liked by 888 users
Duration: 36m
Skill level: Beginner
Released: 7/17/2020
Course details
Financial fallouts send shock waves through your customer base. The individuals seeking out your business will likely feel uncertain, fearful, and more concerned about how they spend their money. As a customer service representative, there are steps you can take to provide these customers with an empathetic and all-around outstanding experience that builds trust and keeps them coming back. In this course, instructor David Brownlee shows you how. Learn how to reassure your customers during an economic downturn, communicate effectively, and make your customers feel heard. Along the way, David shares examples of real-world companies who have served their customers at the highest level during turbulent times.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Anal Roy
Anal Roy
Japanese Language Expert, Japanese Language Translater, Japanese Language Specialist under Drug Safety at Bioclinica.
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Contents
What’s included
- Learn on the go Access on tablet and phone
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