Customer Service: Managing Customer Feedback
With Brad Cleveland
Liked by 2,186 users
Duration: 54m
Skill level: Beginner + Intermediate
Released: 8/13/2018
Course details
Your customers have so much they want to tell you. When you put their insights to good use, everyone wins. That's why every organization—regardless of size or industry—needs an effective approach to managing customer feedback. This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this importance space. Brad Cleveland, an expert in customer experience and customer service, explains how to respond to positive and negative feedback, track trends over time, and put feedback into action. Using examples from some of the world's leading organizations, Brad shows how to harness customer feedback to improve the experience customers have and to drive improvements to your products, services, and processes.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
Learner reviews
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Glenda Hamilton
Glenda Hamilton
Foreclosure Claims Specialist at Georgia Department of Community Affairs
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wadhah alshabi
wadhah alshabi
Customer Success Leader| Specialist - Financial Services & Aftersales& leadership Management & experience in diplomatic realtion and international…
Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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