Customer Experience: Service Blueprinting
With Jeannie Walters
Liked by 1,305 users
Duration: 32m
Skill level: Intermediate
Released: 2/25/2019
Course details
Creating a seamless customer experience is no accident. It takes planning and creativity. Service blueprinting is how the best organizations keep their customers coming back. Blueprinting helps you plan the customer's journey and the employees, processes, and activities to support that journey. This course covers the steps to creating a blueprint for exceptional customer service. Jeannie Walters describes how to gather feedback and data, map customer and employee actions, and hold a workshop session to find solutions to pain points and validate your findings. Jeannie also explains how to make your blueprint accessible, so that employees can implement it. The course includes examples and templates to help you blueprint as you go, and tips to connect the dots between what the customer sees and what goes on behind the scenes.
Skills you’ll gain
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
Learner reviews
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Tushar Deshmukh
Tushar Deshmukh
| Zonal Lead @ TVS Motor Pvt Ltd ( EV Service-West Zone) | Ex Tunwal E Motors Pvt Ltd | Mahindra and Mahindra | Benelli India Pvt Ltd | Sonalika…
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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