From the course: Leading Culture Change in Your Team
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Culture in your team: What to change and why
From the course: Leading Culture Change in Your Team
Culture in your team: What to change and why
- The thing is, getting culture right across an organization involves an intentional movement, led from the top, involving everyone, but sometimes change at this level just can't happen at the same pace you and your team need it to. Often, you need to do something for your team and your customers right now, but no matter what is going on in the wider context, you can still work with it and alongside it to change some of the things that matter most for your people. And so many of those moments are happening right there in your very own subculture on your team. The best way to think of this is just like a franchise. So say you were running a Starbucks and could see that something needed to change on the team to give your customers a better experience. Well, you wouldn't start by thinking about a rewrite of the baristas training manual. You'd assume all of that was staying intact. Instead, you'd think about what you and your…
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