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- [Narrator] This content is brought to you by getAbstract. (bright music) getAbstract keeps you updated with summaries of the best business books published worldwide. Books you absolutely need to know in a convenient, smart format. And now getAbstract presents "Crucial Conversations: Tools For Talking When Stakes Are High" by VitalSmarts founders Kerry Patterson, Joseph Grenny, Ron Macmillan and Al Switzler. The writers are executive coaches and consultants. The book was published by the McGraw Hill companies. In this abstract, you will learn how to identify a crucial conversation, how to use conversations to negotiate and resolve conflict, and how to guide conversations to achieve the results you want. Do you want to argue? No? Then you need Kerry Patterson and his co-writers who describe negotiation and conflict resolution techniques in the context of important, potentially life changing conversations. Examples include getting a promotion, bringing up important information at meetings, and working out problems with your boss or spouse. Some of the tips will sound familiar, such as knowing what you really want, and being open to alternatives. However, the book also highlights some things that are often forgotten in negotiations, such as making it safe for others to express their true feelings. The authors explain how to avoid getting forced into false either or choices, and to tell you how to remain alert for unstated alternatives. This lively book includes many examples drawn from business and personal relationships. getAbstract recommends it in particular to those who are new to negotiations and conflict resolution. Though it teaches solid skills that any manager, or any marriage partner for that matter, could benefit from mastering. And now the summary.