Cross-training your team

- When a person is training for the Ironman, … they have to cross-train in swimming, … bicycling, and running. … This cross-training is important for the competition, … but it's also important to build a well-rounded athlete. … The same is true in business. … In order to have the most effective team, … you want to have well-rounded employees. … You can make this happen by training your employees … to work across organizational boundaries. … Here's how. … First, immerse talent in areas that don't normally work in. … This allows them to gain … a broader view about what's happening … and why the company does certain things. … For example, when I worked as a leader at Walt Disney World, … it was all hands on deck during the busy seasons. … My peers and I worked as cashiers, … dressed up as characters for the day, … and swept the park streets. … It was uncomfortable to work in new areas, … but the cross-training gave me insight into … the customers' experience at the park and how important it …