From the course: Leading through Relationships (2019)

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Cross-training your team

Cross-training your team

From the course: Leading through Relationships (2019)

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Cross-training your team

- When a person is training for the Ironman, they have to cross-train in swimming, bicycling, and running. This cross-training is important for the competition, but it's also important to build a well-rounded athlete. The same is true in business. In order to have the most effective team, you want to have well-rounded employees. You can make this happen by training your employees to work across organizational boundaries. Here's how. First, immerse talent in areas that don't normally work in. This allows them to gain a broader view about what's happening and why the company does certain things. For example, when I worked as a leader at Walt Disney World, it was all hands on deck during the busy seasons. My peers and I worked as cashiers, dressed up as characters for the day, and swept the park streets. It was uncomfortable to work in new areas, but the cross-training gave me insight into the customers' experience at the park and how important it is to take care of hourly workers. It…

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