From the course: What You Need to Know to Get Started with Your Training Program
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Creating specific learning program targets
From the course: What You Need to Know to Get Started with Your Training Program
Creating specific learning program targets
- Not long ago, I was approached by a cell phone carrier to help them develop a learning program for their sales and customer service team. They had long enjoyed the success of being the number one service provider in the southeast United States. When they had reached out to me, they had slipped to number two, and the business was trending downward. Competitors in the region were steadily moving upward and growing their market share. We had to work fast to stop the bleeding. My client and I knew that we had to set specific learning and business targets in order to be the number one service provider again. There was a lot that went into the planning of that learning program. When it comes to creating the program targets, you should start with three core principles. First, you need to assess the company's goals. When you're looking at the goals of your learning program, make sure that they aid your organization in…
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