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Creating calm with an enraged customer

Creating calm with an enraged customer: Retail Sales: The Importance of Listening
Creating calm with an enraged customer: Retail Sales: The Importance of Listening

You will encounter angry customers. But it's your job to keep your cool and do your best to defuse their anger. Learn two rules to live by when dealing with a difficult or angry customer.

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Skill Level Beginner
18m 47s
Duration
3,529
Views
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Skills covered in this course
Business Career Development

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