Join Jeff Toister for an in-depth discussion in this video Create your action plan, part of Phone-Based Customer Service.
- This course was designed to give you skills … that are specific to serving customers over the phone. … Now, it's your opportunity to put those skills into action. … I'd like to share a few things … that can help you continue to develop your abilities. … The first is the "Learning Plan" worksheet. … If you completed this worksheet at the start of this course, … now is a great time to go back and create an action plan … to implement what you've learned. … If you haven't already completed this worksheet, … I recommend that you use it … to record the most valuable lessons you learned … from watching this course, and then make a plan … for turning those lessons into action. … I've also created a list of additional resources … that you can download. … They're all designed to help you continue your learning. … You might also want to sign up … for my "Customer Service Tip of the Week" email. … You'll receive one email … with one customer service tip once per week. … You can sign up for free on my website …
- Developing the perfect phone greeting
- Filling dead air
- Managing holds and transfers
- Expressing empathy
- De-escalating angry callers